- Work in modern offices for a start up agricultural organisation that looks after their people - be part of the journey!
- Very attractive salary on offer depending on experience + performance discretionary bonus
- Central location, close to cafes and shops - modern offices!
- Free on-site car parking
- Permanent full time supervisor level role
- Brand new role - ability to make it your own and get highly involved
- Strong mentorship and career development opportunities
- Very fun and social culture with great company perks such as plenty of networking events, field trips & travel
Do you have exceptional leadership experience and looking to join an organisation in their growth stage that will take you to the next level in your career?
The Company
A new and exciting opportunity exists for a motivating and hands on Operations & Customer Service Team Leader to join this dynamic and thriving agricultural company. Located in the heart of the CBD, their modern corporate head office is close to public transport with restaurants, cafes and retail shops close by. The company embraces a non-hierarchical culture, where mentorship and training are key, employee ideas are valued, and professionalism goes hand in hand.... making it a very enjoyable and fun work environment!
The Role
Reporting to the Operations Manager, you will lead, mentor, and inspire the customer experience team to deliver exceptional service. Overseeing daily operations and ensuring a smooth customer service process, you will act as the vital link between your team and the wider business, driving success and fostering collaboration across all levels.
Your main responsibilities will include but not be limited to:
- Supervise and support the customer service and operations team to ensure efficiency and high performance
- Conduct regular team meetings, performance appraisals and coaching sessions to provide mentorship on development and training
- Assist in onboarding, training and cross-skilling team members across Australia and New Zealand
- Identify opportunities for process improvement and automation
- Act as the primary escalation point for the team on customer queries via phone and email
- Problem solve issues ensuring customer satisfaction and service excellence
- Manage contracts and customer orders whilst overseeing operational and logistic duties
- Oversee financial processes, including invoicing, position reporting, reconciliations and end of month
- Act as the first point of contact for all stakeholder management across Australia and other international regions
- Assist in financial audits and provide necessary documentation as required
- Generate reports on contract status and customer service metrics
- AND most importantly LEAD by example!
What do I need to be successful?
- Proven experience in a Team Leader, Supervisor, or Manager role within Customer Service, Contracts, Operations, Logistics, Execution, Administration, or Account Management
- Strong ability to coach, mentor, and support team members to achieve performance goals
- Degree qualified in Business Administration or similar is highly desirable but not essential
- Excellent communication, interpersonal and stakeholder management skills
- Knowledge of financial processes, invoicing, and reporting
- Strong Microsoft Office skills and exposure to CRM software
- Excellent eye for detail and ability to manage different priorities
- Ability to build positive relationships, negotiate and problem solve
- A driven, approachable and motivated manager who can lead by example
Get in quick and good luck!