We are seeking a Level 1 Help Desk super star to join the Service Desk team in an exciting role in Melbourne's inner suburbs!
Lets start with whats in it for you…
The Company
A fantastic opportunity exists for a motivated and tech-savvy Level 1 Help Desk IT professional to join this dynamic and award-winning Australian construction company located in Richmond.
Their stunning corporate head offices are close to public transport, and walking distance from restaurants, cafes and retail shops. The company is celebrated for its professionalism, non-hierarchical structure, and strong leadership that promotes a sense of community and makes it an enjoyable place to work.
The Role
This role is perfect for someone who loves solving technical challenges, enjoys working across a variety of technologies and is excited about Microsoft 365 and emerging AI tools!
You will be the go-to person for providing exceptional IT support, helping end-users with hardware, software, networking, and cloud solutions. This is a fantastic opportunity to grow your IT career while working alongside an experienced ICT Manager who will mentor you in cloud, cybersecurity, and AI-enhanced platforms.
Your main responsibilities will include but not limited to:
As the ideal candidate you will have:
Please apply now to join this professional and award-winning team. Interviews will be held immediately.
Good luck!
Lets start with whats in it for you…
- Perfect opportunity to kick start your IT career within a highly reputable organisation
- Work in modern offices at an award winning construction company
- Permanent full time - flexible hours!
- Attractive salary on offer
- Great staff perks such as additional annual leave days, social club and health and well-being initiatives
- Learning and development opportunities
- Will consider a graduate or junior service desk professional
- Easily accessible via public transport
- Starting ASAP!!!
The Company
A fantastic opportunity exists for a motivated and tech-savvy Level 1 Help Desk IT professional to join this dynamic and award-winning Australian construction company located in Richmond.
Their stunning corporate head offices are close to public transport, and walking distance from restaurants, cafes and retail shops. The company is celebrated for its professionalism, non-hierarchical structure, and strong leadership that promotes a sense of community and makes it an enjoyable place to work.
The Role
This role is perfect for someone who loves solving technical challenges, enjoys working across a variety of technologies and is excited about Microsoft 365 and emerging AI tools!
You will be the go-to person for providing exceptional IT support, helping end-users with hardware, software, networking, and cloud solutions. This is a fantastic opportunity to grow your IT career while working alongside an experienced ICT Manager who will mentor you in cloud, cybersecurity, and AI-enhanced platforms.
Your main responsibilities will include but not limited to:
- Provide responsive Level 1 IT support across hardware, software, AV, telephony, and networking
- Manage support tickets from start to resolution with clear updates
- Administer Microsoft 365 – Teams, SharePoint, OneDrive, Intune, Exchange, and Entra
- Handle user onboarding, offboarding, licenses, and security groups
- Support Microsoft 365 rollouts and deliver end-user training
- Assist with AI tools – troubleshooting, configuration, and monitoring
- Keep documentation, asset registers, and user guides current
- Support system upgrades, cybersecurity projects, and new tech rollouts
As the ideal candidate you will have:
- A strong passion for IT with a focus on cloud technologies (Microsoft 365)
- Experience in a Level 1 Help Desk / ICT Support role
- Tertiary qualifications in IT or industry certifications (Microsoft certifications highly regarded)
- Knowledge of Active Directory, Entra, and ticketing systems (RMM tools).
- Excellent problem solving and troubleshooting skills with a strong customer focus
- A driven, self motivated individual with an interest in emerging AI technologies
Please apply now to join this professional and award-winning team. Interviews will be held immediately.
Good luck!