Are you a dynamic, driven and hands on Customer Service and Sales Leader looking to join an organisation that will take you to the next level in your career?
Join a purpose-driven, high-profile organisation that’s deeply embedded in the community and passionate about performance, culture, and impact.
Their modern head office offers free car parking and close to public transport. The company embraces a non-hierarchical culture, where mentorship and training are key, employee ideas are valued, and professionalism goes hand in hand.... making it a very enjoyable and fun work environment!
The Role
Our client are seeking a vibrant and innovative Customer Service & Sales Manager to lead the sales team, drive sales growth, and strengthen customer relationships across Australia.
Reporting to the Executive Manager, you will lead and inspire a passionate group of frontline team members, fostering a culture of performance, service excellence, and strong connection with customers. You’ll be responsible for driving growth through acquisition, retention, and engagement strategies, ensuring every interaction leaves a lasting impact.
Your main responsibilities will include but not be limited to:
What do I need to be successful?
Please apply now with a covering letter stating where you meet these requirements listed. Interviews will be held immediately.
You won't want to miss this one.
Good luck!
- Work in modern offices for a dynamic and community focused brand
- Attractive salary on offer depending on experience + performance discretionary bonus
- Oakleigh South location - work close to home!
- Free on-site car parking
- Permanent full time management role
- Great mix of leadership and strategy
- Very fun and social culture with great company perks such as free events and activities
Join a purpose-driven, high-profile organisation that’s deeply embedded in the community and passionate about performance, culture, and impact.
Their modern head office offers free car parking and close to public transport. The company embraces a non-hierarchical culture, where mentorship and training are key, employee ideas are valued, and professionalism goes hand in hand.... making it a very enjoyable and fun work environment!
The Role
Our client are seeking a vibrant and innovative Customer Service & Sales Manager to lead the sales team, drive sales growth, and strengthen customer relationships across Australia.
Reporting to the Executive Manager, you will lead and inspire a passionate group of frontline team members, fostering a culture of performance, service excellence, and strong connection with customers. You’ll be responsible for driving growth through acquisition, retention, and engagement strategies, ensuring every interaction leaves a lasting impact.
Your main responsibilities will include but not be limited to:
- Lead a passionate, high-performing team focused on customer growth and engagement
- Support customer growth through engaging campaigns and tailored offers
- Foster a culture of accountability, service excellence, and continuous improvement
- Oversee day-to-day operations of customer contact centre
- Manage team workflows, rosters, and service delivery to meet KPIs and SLAs
- Act as the primary escalation point for the team on customer queries via phone and email
- Use data and reporting tools to track performance and identify opportunities
- Design and deliver engaging training to build skills in sales and service
- Champion onboarding, coaching, and capability development across the team
- AND most importantly LEAD by example!
What do I need to be successful?
- Proven leadership experience in a Customer Service/Sales Manager/Head of Sales position
- Demonstrated success in building high performing sales teams
- A strong understanding of the sales process and CRM software
- Excellent communication, negotiation and interpersonal skills
- Strong Microsoft Office skills and reporting data tools
- Excellent eye for detail and ability to manage different priorities
- An inspiring leader who empowers, motivates, and brings out the best in their team!
- Results-oriented, analytical and strategic thinker
Please apply now with a covering letter stating where you meet these requirements listed. Interviews will be held immediately.
You won't want to miss this one.
Good luck!