Are you from the hospitality or retail industry or have a strong customer service background and looking to take the next step in your professional career?
Let's start with what's in it for you?
The Company
An exciting opportunity exists for a driven Customer Service & Collections Officers to join a well established national utilities company. This is a great opportunity to be part of an organisation that is invested in your professional development and growth.
These fantastic opportunities will be initially for 6 months, with opportunities to extend based on performance or resourcing needs of the organisation.
What does the role entail?
Reporting to the Customer Service & Credit Managers, your responsibilities will include:
What experience is required?
Please apply now if you are keen to join this people focused organisation. Interviews will be held immediately.
Let's start with what's in it for you?
- Work for a rapidly growing & boutique Melbourne based utilities company
- Entry level opportunity to kick-start your professional career!!!
- 15 roles available in customer service and credit teams
- Inner Melbourne location - easily accessible via public transport
- Mon-Fri, full-time hours, 8:30am - 4:30pm
- Attractive hourly rate plus super
- 6 month contract positions with a view for permanent
- Dynamic, vibrant and social atmosphere…Friday drinks are often & regular company celebrations!
- Training + development opportunities (including leadership and mentoring programs)
- Shops, cafes, restaurants at your door step…
- Excellent incentive and bonus structure!
- Working Holiday Visa applicants welcome to apply
- Will consider applicants from the hospitality and retail industries
The Company
An exciting opportunity exists for a driven Customer Service & Collections Officers to join a well established national utilities company. This is a great opportunity to be part of an organisation that is invested in your professional development and growth.
These fantastic opportunities will be initially for 6 months, with opportunities to extend based on performance or resourcing needs of the organisation.
What does the role entail?
Reporting to the Customer Service & Credit Managers, your responsibilities will include:
- Act as a first point of contact via phones, emails and webchat
- Deliver exceptional customer service by showing empathy and provide clear, informative support to every customer
- Negotiate and solve problems to advance business cash flow
- Sell and educate customers on pricing and products
- Handle objections and enquiries in a timely and professional manner
- Manage the dialer to resolve account management and payment issues
- Perform to all relevant KPI's whilst complying to organisational standards
- Participate in regular team meetings/workshops and development programs
- Efficiently and effectively work towards achieving team and individual responsibilities
- Resolve and identify disputes whilst advancing revenue opportunities
What experience is required?
- Proven experience working in a customer service/hospitality/retail position in a fast paced environment
- Excellent communication skills (both verbal and written) and ability to show empathy
- A motivated individual who can work with KPIs and meet targets
- Intermediate computer skills (especially MS Excel)
- Maintain a high level of professionalism with a consultative approach
- Resilient, confident and a positive attitude
Please apply now if you are keen to join this people focused organisation. Interviews will be held immediately.