Customer Liaison Officer

Customer Liaison Officer

Contract Type:

Full Time

Location:

Melbourne CBD VIC 3000 - Victoria

Industry:

Call Centre & Customer Service

Date Published:

17-Jun-2025

Job description
Let's start with what's in it for you? 
  • Work for a reputable NDIS organisation that gives back to our community
  • Temporary position, 18 June - 28 July, starting next week!!
  • Melbourne CBD location, close to public transport, cafes & restaurants
  • Attractive hourly rate on offer
  • Work Monday to Friday, 8:30am – 5pm, leaving your weekends free!
  • Inclusive, supportive environment with a highly motivated team
  • Working Holiday Visa applicants welcome to apply!
  
The Company
An exciting opportunity exists for an experienced Sales & Customer Liaison Officer to join a well-regarded disability services organisation that offers a range of healthcare services to the community, with multiple locations across Australia. Their modern offices are centrally located in the heart of the CBD, easily accessible by public transport.
  
The Role
Reporting to the Head of Marketing, this position will be accountable for managing a high volume of inbound calls, responding to customer enquiries and schedule appointments for the Advisors. 
 
Your day-to-day duties will include but not limited to:
  • Conduct a high volume of outbound calls to follow up on customer enquiries seeking support
  • Qualify the call to the relevant department
  • Book appointments for the Advisors 
  • Log information into Salesforce/CRM and maintain the database
  • Collaborate with internal and external stakeholders 
  • General administration tasks as requested
  
Are you the ideal candidate?
  • Proven experience in a call centre/sales advisor/appointment setter/account management/client engagement role 
  • Excellent communication skills with a customer centric approach
  • Proficient with Microsoft Office, CRM's & Salesforce
  • Ability to pick up new systems and processes quickly
  • A driven and self motivated individual with the ability to work within a team
  
Don't miss out on this fantastic opportunity. Interviews will be held immediately.
  
Good luck!
 
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